[lightbox thumb=”http://www.onixtechcare.com/wp-content/uploads/2013/04/call-center.jpg” link=”http://www.onixtechcare.com/wp-content/uploads/2013/04/call-center.jpg” title=”Improving your customer service” hover=”Call Centers”]
Call centers have been able to increase the bottom line of the companies significantly because of their lead generation offerings. It has also changed the way the companies do business. There are many businesses that have opted for call center services because it helps in improving their customer service to a great extent. You might have seen that there has been a radical transformation to their image and are no longer associated with the old style telemarketing firms. It also helps in saving the cost where you are able to stay relaxed. No matter whether there is any call made by the customers in any time of the day or night, they are handled with all their queries resolved.
So this is the best way where you can always be available for your customers and if you are able to find the right one for you, you would not have to get tensed at all. Customers are also greatly benefited by it where it becomes easy to get a product or services at the right price.
This is the reason why call center is projected to have a good growth in the near future. Well, there are two types of call centers that you can find – inbound and outbound. Call centers can provide various advantages to companies. By centralizing telephone-based service and support in one location, companies can easily adjust their staffing to match the call volume. Call centers can be located almost anywhere, allowing companies to take advantage of time zones and cheaper labor rates in different regions and countries. They also centralize the technological needs of companies, allowing major telecommunications setups to be installed in a limited number of call centers instead of an in many smaller offices. This helps make maintenance, upgrades and training easier.
For most of the people who have less understanding of the exact definition of a call center, certain information is provided: a call center is actually a centralized office of a certain company that either answers incoming calls from customers or makes outgoing telephone calls to customers. In addition, a call center is a place where customer service or customer care is the primary concern of most of the people. They engaged in communication in general, whether by any medium such as e-mail, faxes, telephone, letters, and related correspondence.
[card title=”Inbound call centers” image=”http://www.onixtechcare.com/wp-content/uploads/2013/04/Inbound-call-centers.jpg” button_text=”Read More” button_link=”http://www.onixtechcare.com/call-centers/inbound-call-centers/” button_target=”_self”]
In the inbound call centers, calls are received where it provides all the information inquiries from their customers. These calls which are made by different customers do not need to pay anything as they are toll free numbers. They are dealt with highly professional and well trained operators who politely answer …
[/card]
[card title=”Online Tech Support” image=”http://www.onixtechcare.com/wp-content/uploads/2013/04/Online-Tech-Support2.jpg” button_text=”Read More” button_link=”http://www.onixtechcare.com/call-centers/online-tech-support/” button_target=”_self”]
Onix Tech Support Guys can provide you with outstanding technical support for many well known PC and Laptop brands such as Dell, Acer, Sony, HP, Samsung, Toshiba and many more. In addition our team of experts can also provide support for Smart Phone devices such as Blackberry,
[/card]
[card title=” Outbound call centers” image=”http://www.onixtechcare.com/wp-content/uploads/2013/04/Outbound-call-centers1.jpeg” button_text=”Read More” button_link=”http://www.onixtechcare.com/call-centers/outbound-call-centers/” button_target=”_self”]
You can also find lots of companies which offer outbound telemarketing services. Well in outbound call centers, it helps in the promotion of your business by calling up different customers letting them know about your services. This helps in gaining good leads that might get interested in your products and order it instantly.
[/card]
[divider before=”5px” after=”5px”]
Telephone Survey
[lightbox thumb=”http://www.onixtechcare.com/wp-content/uploads/2013/04/Telephone-Survey.jpg” link=”http://www.onixtechcare.com/wp-content/uploads/2013/04/Telephone-Survey.jpg” title=”Telephone Survey” hover=”View Image” align=”right”]
A telephone survey is a methodical selection of information from sample inhabitants using a standardized questionnaire. A telephone survey is a technique of public opinion polling where telephone numbers are used to contact potential respondents, either from the general population or from a known sample. Of all the methods employed in public opinion polling, telephone surveys are the recommended choice to recommended rates, as well as to maintain control over the quality of the information. Telephones are an effective method for obtaining public opinion because nearly all residents of the U.S. have access to a telephone. Also, telephone surveys allow for data to be collected in a complete and accurate format at the time of the interview by trained professional interviewers.
For Detailed Information Contact To Technical Head :
Mr. Khursheed Rehan Khan
khursheedrehan@onixtechcare.com
Contact No : +91-9935598811
Read More
Comments are closed.